Returns & Refund Policy

Return window

You may return most items within 30 days of delivery.

Condition

Items should be returned in the condition you received them, with any parts, accessories, and packaging that came with them. For hygiene reasons, personal care items that have been opened or used may not be returnable unless they arrived damaged or defective.

How to start a return

Email our support email with your order number and the item you'd like to return. We reply with return instructions. Please don't send items back without contacting us first — returns sent to a supplier address without instructions may not be traceable.

Refunds

Once your return is received and checked, we issue the refund to your original payment method. Payments are processed by 2Checkout (a Verifone company), our authorized payment provider, so the refund is issued through them. Banks typically post refunds within five to ten business days.

Original shipping charges are refunded when the return is due to our error or a defective item.

Damaged, defective, or wrong items

If an item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, and you won't need to pay for a return.

Cancellations

You can cancel an order at no cost before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can be returned under this policy.

Questions

Email our support email. A person reads every message.