Questions
Orders & Shipping
When will my order ship?
Within 1 business day of payment confirmation. Tracking is emailed as soon as it leaves. See the Shipping Policy.
How long does delivery take?
Delivery estimates are shown at checkout for each shipping method, counted in business days after the order ships. They are estimates, not guarantees.
Can I change my shipping address?
If the order hasn't shipped, yes — email our support email with the order number and the new address. Once it ships, the carrier controls redelivery.
Do you ship outside the United States?
Not currently. We ship within the United States, including APO and FPO addresses.
Why did my order arrive in more than one package?
Items can ship from different fulfillment locations. Each package gets its own tracking.
Returns & Refunds
How long do I have to return something?
30 days from delivery. Full details are in the Returns & Refund Policy.
When do I get my money back?
Once we receive and check the return. Banks usually post refunds within five to ten business days.
My item arrived damaged. What do I do?
Email our support email within 14 days of delivery with your order number and a photo. We'll replace it or refund it in full.
Payment & Security
Who processes my payment?
Payments are processed by 2Checkout (a Verifone company), our authorized payment provider. You enter card details on their secure page — we never see or store them.
Which payment methods do you accept?
Major credit and debit cards including Visa, Mastercard, American Express and Discover, charged in US dollars. Other methods may be shown on the payment page.
What will appear on my card statement?
Your statement may show a charge from 2Checkout or 2CO rather than our store name.
Account & Privacy
Do I need an account to order?
No. You check out as a guest, and every order has a private link in your confirmation email. You can also use Track Order.
How do I delete my data?
Email our support email. See the Privacy Policy.
Didn't find it? Contact us.